Refund policy

Introduction

At Loublac, we are dedicated to providing our customers with high-quality products and a transparent, trustworthy shopping experience. Our return and refund policy is designed to be clear and fair, reflecting our commitment to customer satisfaction while maintaining operational efficiency.

No-Refund Policy

Loublac applies a no-refund policy for all online sales. This policy is in place to ensure clarity and consistency in our operations, allowing us to continue offering our products at the best value to our customers.

Eligibility for Exchanges or Store Credit

While refunds are not offered, we understand that certain situations may arise where you're not completely satisfied with your purchase. Under specific conditions, items may be eligible for an exchange or store credit:

  • Faulty or Damaged Items: If you receive an item that is faulty or damaged upon arrival, please contact us immediately. We will arrange for an exchange of the item or provide you with store credit.
  • Incorrect Orders: If you receive an incorrect item due to a mistake on our part, please notify us within a specified period from the delivery date. We will rectify the error by sending the correct item or offering store credit.
  • Condition of Items for Exchange: Items eligible for exchange must be returned in their original condition, unworn, unwashed, with all tags attached, and in their original packaging.

Process for Initiating an Exchange or Store Credit

To initiate an exchange or request store credit, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team at help@loublac.co with your order number, contact information, and the reason for the exchange.
  2. Return Shipping: Instructions for return shipping will be provided. Please note that customers are responsible for return shipping costs unless the return is due to a fault or error on our part.
  3. Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return conditions.
  4. Exchange or Store Credit: Once the return is approved, we will process your exchange or issue store credit to your Loublac account.

Additional Information

  • Sale Items: Items purchased on sale are final and not eligible for exchange or store credit unless faulty or incorrectly supplied.
  • International Returns: International customers wishing to exchange an item should be aware that they are responsible for all return shipping costs, customs duties, and taxes.

Policy Modifications

Loublac reserves the right to update or modify this return and refund policy at any time. The most current version of the policy will govern any transactions made through our online sales channels and will be available on our website.