Shipping policy

1. Introduction
Loublac is committed to delivering exceptional service from the moment our customers explore our collections to the arrival of their selected pieces. Our shipping policy is designed to ensure a seamless, transparent, and efficient delivery process that aligns with our brand's ethos of quality, innovation, and customer satisfaction.

2. Inventory Management and Order Processing

  • Daily Inventory Updates: Our inventory levels are meticulously monitored and updated daily to reflect current stock levels, ensuring accuracy in product availability.
  • Order Processing Time: Orders are processed within 24 to 72 hours of placement. This includes picking, packing, and preparing for shipment, ensuring a swift response to customer orders.

3. Domestic and International Shipping

  • Domestic Shipping (UK):
    • Standard Delivery: 3-5 business days.
    • Express Delivery: 1-2 business days.
    • Customers can choose their preferred shipping method at checkout. Shipping updates and tracking information will be provided via email.
  • International Shipping:
    • Standard International: 5-14 business days.
    • Express International: 3-7 business days.
    • International orders are subject to customs clearance and other regulatory procedures, which may cause delays beyond the original delivery estimates. Loublac is not responsible for such delays but will assist customers with tracking and updates.

4. Strategic Shipping Policy Adjustments

  • Regular Evaluations: Shipping policies and partnerships with logistics providers are regularly evaluated for efficiency, cost-effectiveness, and customer satisfaction. Adjustments are made based on customer feedback, shipping data analytics, and changes in the logistics market.
  • Dynamic Shipping Rates: To accommodate the varying needs of our customers, Loublac offers a dynamic shipping rate model based on order value, weight, and destination. Real-time shipping costs are calculated at checkout, providing transparency and options for our customers.
  • Free Shipping Promotions: Loublac periodically offers free shipping promotions based on order thresholds or special campaigns, enhancing the shopping experience and encouraging customer loyalty.

5. Customs, Duties, and Taxes for International Orders

  • International orders may be subject to import duties and taxes, which are levied once a shipment reaches the recipient's country. These charges must be borne by the recipient; Loublac has no control over these charges and cannot predict their amount.
  • Loublac advises customers to contact their local customs office for detailed information on charges and procedures as they vary from country to country.

6. Returns and Exchanges

  • Returns Policy: Our returns policy is designed to be as accommodating as possible within the framework of operational efficiency and product integrity.
  • Exchanges: We offer exchanges for items that are defective or not as per the order. Customers are encouraged to initiate exchange requests within a specified period from the receipt of their order.